Lodging Service Plans

Let us take care of your locks while you take care of your guests or residents. us take care of you while you take care of your guests.

dormakaba service plans are specifically designed to help you run your business without interruptions and extend the life of your dormakaba locking system. Our Silver, Gold and Platinum service plans provide more than just regular maintenance. They offer you security and peace of mind.

To request more information and find out which program best suits your needs and budget, please submit an online request.

Support & Service plans

Coverage & Benefits




Unlimited priority access to technical support hotline 24/7



Priority access to order desk



Privileged access to online training library with the lodging support website



Overnight emergency replacement of critical front desk hardware (freight included)




dormakaba software version upgrade & settings reconfiguration




Remote dormakaba software re-installation




Unlimited repair on all guest and secured entry locks




Advance replacement on door/elevator remote controller components




Product repair priority queue




Ground freight prepaid on repaired products




10% discount on webstore purchases www.ilcostore.com / www.saflokstore.com

10% discount on field service visit

Free repair on Eplex 2000 locks


ILCO Service Plan Quotation

Click here to submit an online ILCO Quotation Request Form

Saflok Service Plan Quotation

Click here to submit an online Saflok Quotation Request Form