Customer Services and Support

As a service innovator, we invest in the customer experience by taking full control of our service processes to provide a level of quality that is second to none.
Every customer interaction is relevant. Our customer support team is on call – live, 24/7, 365 days a year and our dedicated sales hotline is conveniently open 8:30am – 5:00pm, every business day.

Customer Service Tools
Kaba webstores - Whether you need additional locks, parts or keycards, Kaba webstores have been designed to assist you in finding your ILCO or Saflok products. Covering features such as exploded views of the locks and live chat for immediate assistance, Kaba webstores enhance your shopping experience as soon as you login.

Kaba Lodging support website – With customers registered all over the world, Kaba Lodging Support website is key in offering free access to our online FAQs, training videos and product documentation. You will enjoy a personalized web experience as you will navigate through a user-friendly website that offers features, facilitating your product and documentation search

Installation & Training Services
Kaba offers a complete line of professional services allowing you to quickly benefit in full of your Kaba system – worry free. Even with quality products, improper installation could result in a bad experience. Choosing Kaba Professional Installers for your Kaba lock system will bring you peace of mind in your daily operations, while enhancing your guests ‘overall experience.


Service Plans
Platinum, Gold or Silver, Kaba Service Plans are specifically designed to help you run your business and extend the life of your Kaba locks and systems
Choose right and make Kaba’s service plans part of your world class customer support program. Our service plan packages have been designed to help you maintain your electronic locking system on a fixed yearly budget and offer you more than just regular maintenance.
Learn More on Kaba Service Plans

Note: Services may vary by country